I am not able to deactivate offline or reset my license! I only get error messages when I try.

I am not able to deactivate offline or reset my license! I only get error messages when I try.
kay hur We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00834639 .