Hello,
I have this problem when trying to start Trados Studio. I'm working with Studio 2021. I also tried all workarounds posted in the Community and Knowledge Base but none of them worked. What is even more odd is that I can't find the "Documents" folder in Windows anymore. It seems that I maybe shifted it by mistake somewhere else... Can you please help me out?
Best regards
Susanne
I. Meyer-Bremen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00834735 .
I. Meyer-Bremen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00834735 .
Hello,
Thank you for this update. We now got a new error message beside of the one above when trying to open a Studio package: "Invalid URI: the URI format could not be determined".
Is this one related to the error mentioned above? Could it be due to a problem with the documents folder?
Thank you for your support.
Best
Isabelle
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