My subscription does not expire until Aug 2024. I am currently able to access my files, but at times I am not able to. I was advised to delete my devide and reinstall, but my desktop is not listed as a device in my Trados dashboard so I cannot delete it.
Amy Butcher We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00834812 .
Elisa Maxim | RWS Group
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