hi there,
we are trying to deactivate two more licenses in order to upgrade from Trados Studio 2017 to 2019 and we would like to get your assistance on the deactivation as we once again seem to run into an error. Grateful for your help once again.
I can send you the relevant two 2017 version licenses codes as soon as you have logged a case for us...
BW
Niels
Niels Eriksen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00834983 .
Niels Eriksen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00834983 .
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