License REST failed

Question

Hello RWS/SDL Support team 
 I can not RE-activate my Studio Sr2 2022, 
 scenario: 
 _ I uninstalled Studio 2022 SR1, and the deactivation wizard appeared, the message was; if you want to reinstall Studio on this PC, there is no need to -deactivate, so I proceeded 
 
 I installed Studio 2022SR2, but when it starts, the Activation wizard appears asking for code 
 I opened my Account, to reset the license, but I can not, 
 
 so 
 kindly fix this recurring issue 
 my License: sent by email to support team email

Sorin Perta · Answer

Muhammad Khateeb We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00835336 .

Trados Portfolio > 2. Licensing and Installation

License REST failed