Since I last updated my Trados Studio I've been facing problems such as not being able to to open return packages received from our translators (the files open only as PDF or try to locate its original program, but Trados is not an option).
I then tried to reinstall Trados in my computer but then problems started to arise and now I cannot login or out of my license.
Could you help me?
Thanks
Juliana Filippini Pazetti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00835669 .
Elisa Maxim | RWS Group
___________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Elisa,
I have asked our local vendor for a support contract proposal and have had no response (It's been around 4 months I must say). I am in Brazil and would love to know which are the authorized resellers you have here so I can check it.
Thanks a lot,
Please see https://www.trados.com/partners/resellers/babel-dgt/
If they do not reply, please contact tpresellers[at]rws[dot]com and my colleagues will help you further.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Please see https://www.trados.com/partners/resellers/babel-dgt/
If they do not reply, please contact tpresellers[at]rws[dot]com and my colleagues will help you further.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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