One of my computers with Trados 2019 (Freelance) on it crashed, and I had to reset Windows. I had no opportunity to de-activate. When I try to deactivate that license online (in order to reactivate on the re-install) I get an error message. Can anyone help me?
the error by the way, is: An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.
Gabriele van Blommestein We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00835749 .
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