How to move licence to another computer when deactivation of licence button is not available in order to reset licence Trados Studio 2021

Question

How to move licence to another computer when deactivation of licence button not available in the paragraph of licences in order to bi able to reset my licenc Trados Studio 2021

Ana-Maria Matefi · Answer

Hello Dijana MALHERBE , 
 Please note that you have the 2 activations of your Trados Studio Freelance 2021 plus available. You didn't use any activation and is why you cannot see the Reset button. Please try to activate Trados Studio 2021 with the activation code that you have on the License tab on your RWS account. 
 Best regards, 
 Ana-Maria Matefi

Ana-Maria Matefi · Answer

Please log in to the RWS account --> License tab, you will see there you have Trados Studio Freelance 2021 Plus version, that means you have 2 activations available. You need to install Trados on the new PC and use the license code from the account to activate it. If you still have errors, please come back with a screenshot.

Ana Sabo · Answer

Dijana MALHERBE Based on the installation issue you mentioned in the chat conversation, we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00836224 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

How to move licence to another computer when deactivation of licence button is not available in order to reset licence Trados Studio 2021