I can't deactivate my license nor reset it

I can't deactivate my license nor reset it
Per Axelsson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00836603 .
I have not heard anything from you
Hello Per Axelsson
Your license has been reset through the support case I logged for you. Try to activate it and let me know if any issues.
Thank you,
Sorin