I made three resets, hoping that this would get Trados Studio to connect with the Cloud. I now find that I'm not allowed to make further resets.

Question

I would be grateful if you could help with the following: 
 I'm using Trados Studio 2022 SR2 - 17.2.9.18688. 
 In December 2023, I made three resets on the same computer with the sole purpose of getting Trados to work; none of the resets made any difference, and I (or rather the computer repair guy) concluded that the problem was with my hard disk rather than Trados, so I got rid of the old HD and installed a new SSD, which seems to be working perfectly. I now want to license Trados on the same computer. 
 Kind regards, 
 Robert

Elisa Maxim · Answer

Robert Dillon We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00837023 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

I made three resets, hoping that this would get Trados Studio to connect with the Cloud. I now find that I'm not allowed to make further resets.