Newly configured Trados License Server does not appear to serve licences. Attempt to move back to old server fails deactivating licenses on new server

Question

We've deactivated our Trados Studio 2019 licenses on our old Trados License server and successfully upgraded them to 2022. We activated these new licenses on a new Trados License server, but clients can't activate with those licenses. Assuming the new server isn't setup correctly we wanted to move back to the old server and tried to deactivate the licenses on the new server but that fails repeatedly with: Trados License Manager. Provider error occurred, code: 733. Veriffy Revocation failed with Error Code 210230. 
 Any suggestions what is the best way forward? Fix the new server or update the old server and the licenses running there. And how?

Elisa Maxim · Answer

Horst Hoesel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00837022 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Newly configured Trados License Server does not appear to serve licences. Attempt to move back to old server fails deactivating licenses on new server