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I have bought a new computer and am having trouble deactivating my licence on my old computer. There are two different products on my account and after generating the deactivation certificate, I get a message that it is invalid.
Thanks in advance
I have bought a new computer and am having trouble deactivating my licence on my old computer. There are two different products on my account and after generating the deactivation certificate, I get a message that it is invalid.
Thanks in advance
Martha Fillastre We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00837345 .
Martha Fillastre We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00837345 .