Deactivating a license

Hello,

I would like to transfer my Trados license from one machine to another.

I get the following error when I start Trados on my machine: "Index was out of range, Must be non-negative and less than the size of the collection. Parameter name: index".
This is the very first step, before deactivating the license.
Could you please advise? Probably it is possible to deactivate it in another way?
The version I use: Trados 2022 Professional.
Thanks,
Julia
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