Hi everybody,
cannot open my Trados 2019 this morning since two error messages come up:
1. Cannot initiate service "Sdl.Desktop.Platform.Services.ITelemetryService", and
2. Generating exception "System.OutofMemoryException".
Already performed "Repair" option.
Any clue on how to solve the issue?
Thank you,
Sara
It may be worth a reset rather than a repair as this often cures all ills. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old\
If you can't find this folder then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped.
If it doesn't then perhaps see if this KB article helps:
https://gateway.sdl.com/apex/communityknowledge?articleName=000001361
If t doesn't let us know and we can log a support case on your behalf. But try these things first as the support team will probably do this as a matter of course anyway.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you Paul. The reset helped to a certain degree, as now the software doesn't crush immediately after start. However, unfortunately the issue "Out_of_Memory" persists. It's not a matter of RAM, it is related to the TMs. When I load a project or a text to be translated, the error message "An exception was generated" appears and I can't open my TM nor create a new one.
Any idea?
Thank you in advance,
Sara
Can you provide the full error message you get? There may even be a small disk symbol on the error message that you can click to save the full error stack to your desktop. If you do that and add it to your reply then we'll have a much better idea of where the problem might be coming from.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I'm afraid Paul, I can't... it crashes again immediately when starting. But now the initial window is the setting one, as if I had just installed the software (probably because of the reset?).
In addition, I noticed that Edge creates HTML files, like the one below... Should I disable Edge?
Sara Passarella We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00838789 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you Paul, I'll keep waiting then.
Regards,
Sara
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