Unable to deactivate Studio license

Question

Hello Studio Support, 
 I am trying to deactivate one license of two (Freelance Plus) Trados Studio 2021 to move to a new PC. When I try to deactivate the license, I get the error message "Revocation is either complete or revocation proof is already uploaded". 
 The RWS Support Gateway article on this error message says to contact you via this forum - can you help me to return the license so I can activate Studio 2021 on the new PC? 
 The email address associated with the license is arline@arlinelyons.com 
 Many thanks, 
 Arline Lyons

Sorin Perta · Answer

Arline Lyons We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00838934 .

Trados Portfolio > 2. Licensing and Installation

Unable to deactivate Studio license