Hi,
Had to replace our employee's laptop; Trados Studio was installed on the defective laptop.
We need to deactivate that license and reactivate it in the new laptop.
But first, we need to identify which license it was.
Can you help?
And, BTW, it's a SDL Trados Studio 2019 Professional license.
Thank you in advance
Vatche Iskedjian We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839086 .
Elisa Maxim | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Is there a way of seeing the product key on the version that's on the computer? That way we avoid deactivating the wrong one.
Thanks.
Case no. 00839086 has been submitted for your assistance. Please check your inbox and reply directly on the case so that you get in touch with the technical team.
Thank you for your understanding!
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Case no. 00839086 has been submitted for your assistance. Please check your inbox and reply directly on the case so that you get in touch with the technical team.
Thank you for your understanding!
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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