Trados does not recognize the new licence server after it has moved

Question

Dear support team, 
 we are using Trados Studio 2022. Our license server has moved so we created a loan licence, which we then returned to reactivate it at the new server address under the new Host. 
 However, when trying to reactivate the licence, the Trados Client does not find the new address of the new licence server. See screenshots attached. 
 What shall we do to reactivate our licence for the Trados Studio 2022 SR2 product? 
 Your quick support is highly appreciated 
 Best regards, 
 Raissa Kaben i.A. zappmedia GmbH

Elisa Maxim · Answer

Raissa Kaben We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839260 .

Trados Portfolio > 2. Licensing and Installation

Trados does not recognize the new licence server after it has moved