Hello,

I have a license for the following product: SDL Trados Studio 2017 SR1 CU15

I downloaded the desktop app and opened the activation wizard but for some reason I couldn't activate the license online so I did it offline, which made no sense because I was actually online. Then I tried to sign into my account from the app to use the cloud and I couldn't. I did everything suggested in forums but nothing worked. I was unable to sign in. However, one of the multiple times I closed and opened the app, by magic, I was signed in, so I tried using the LC MT translation but I got an error message. (see below)

I've already:

• reset my license
• updated to the latest version of trados and multiterm available for 2017 licenses
• made sure I have cgìharacters available (all!) for the free MT service

So, I have 3 problems:

1. I can only activate and deactivate my license offline even if I'm connected to stable, powerful Internet. (see attached screenshot)
2. I can't sign into my account from the desktop
3. I can't use Language Cloud Machine Translation. (see attached screenshot)

Guidance will be welcome! Thanks!