Good morning,
I have a valid Trados Studio Professional Cloud Capabilities licence (activated in February 2023) but when I tried to open the software this morning, I had an error message telling me that my licence had expired (and it has no expiry date).
Could you please advise on how to solve the issue?
Many thanks in advance
Ana María Martín Izquierdo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839955 .
Could you please contact the administrator email adress cat*********@fao.org instead of mine?
I have changed your email address for security reasons, but please rest assured the technical team have the details.
Thank you,
Oana
Oana Nagy | RWS Group
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