Having issues using the 'Reset Licence.'

Question

Hello, 
 I am having issues using the 'Reset Licence.' 
 After re-installing the Window, Trados Studio required me to activate the license. I tried using the method on your homepage but got an error message, and the account is not activated.

Would it be possible to get some help?

Sorin Perta · Answer

Kiyeon Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839957 .

Trados Portfolio > 2. Licensing and Installation

Having issues using the 'Reset Licence.'