Hello,
My old computer where I had my had my Trados license activated broke down, and now I am unable to access it so that I can deactivate it on my old computer and use the license/subscription on my new computer. I hope you are able to help with this is

Question

Hello, 
 I have been using Tradis Studio 2022 for a little while now and it has been working well. However my old computer broke down and now I am unable to access it, so that I can deactivate the license on my old computer and use it on the new one. I have tried to to follow some of the guides, but I cannot get it to work. I hope you are able to help resolve this issue.

Elisa Maxim · Accepted Answer

Hi Maris Sorensen 
 You have a Freelance subscription. Please remove the devices according to the steps at this link https://gateway.sdl.com/apex/communityknowledge?articleName=000013519 
 and then you should be able to activate https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 
 Kind regards, 
 Elisa

Elisa Maxim · Answer

Valter Aguiar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00867250 .

Trados Portfolio > 2. Licensing and Installation

Hello, My old computer where I had my had my Trados license activated broke down, and now I am unable to access it so that I can deactivate it on my old computer and use the license/subscription on my new computer. I hope you are able to help with this is

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