Hi, I need to deactivate a Studio 2019 installation that I can no longer access in order to install and use the license in another PC. However, I am unable to generate the deactivation certificate. Would appreciate any help to resolve this issue. Thank you in advance.
Rose Leilani Estepa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00840534 .
Thank you.
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