I suddenly received the error "License expired" although my license is perpetual.

Question

Dear All, 
 I have perpetual Trados Studio 2022 license for two devices. All of a sudden, when I tried to open Trados today, I encountered the error "License expired". I clicked "Activate" button and added the license code again, but it is rejected as if a wrong code. You will find attached screenshots of the issues I encounter. 
 So, please advise how to solve this issue. 
 Thanks in advance for your help.

Elisa Maxim · Answer

Ahmed Saad Farahat We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00840753 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

I suddenly received the error "License expired" although my license is perpetual.