I am having a hard time releasing my Studio 2021 license offline. I copied the authorization ticket> This, however, did not work. Could you deactivate my Studio 2021 license?

I am having a hard time releasing my Studio 2021 license offline. I copied the authorization ticket> This, however, did not work. Could you deactivate my Studio 2021 license?
Lucas W. Mroz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00840860 .