I have a Trados 2019 license. Recently I had to reinstall and it seems I installed the 2017 version. Now I cannot find my license. Please help.

I have a Trados 2019 license. Recently I had to reinstall and it seems I installed the 2017 version. Now I cannot find my license. Please help.
Vilhelm Steinsen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00841177 .
Elisa Maxim | RWS Group
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I need to get paid help for this as time is of the essence.
I need to get paid help for this as time is of the essence.