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Hello, I have a licence for 2 users but right now I only see 1. Can you help me, please?
Thank you in advance.
Hello, I have a licence for 2 users but right now I only see 1. Can you help me, please?
Thank you in advance.
Freelance Plus is a single user license with two activations, not intended for 2 users. Right now your Trados 2021 Freelance Plus is already activated on two PCs. If you want to reset one of your activations, please let us know and we will submit a case with our technical team for you.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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Hello Elisa,
Yes I want to reset one of my activations, please.
Thank you.
Anabela Galaio We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00841695 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub