I cannot deactivate or reset Trados Studio Professional 2022 licence- urgent help required, please. Deactivation does not work, trying to reset from my RWS account- I always get an error message. Please help asap. Thank you. Karolina

I cannot deactivate or reset Trados Studio Professional 2022 licence- urgent help required, please. Deactivation does not work, trying to reset from my RWS account- I always get an error message. Please help asap. Thank you. Karolina
KAROLINA SULIOKIENE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842097 .
KAROLINA SULIOKIENE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842097 .