Unable to deactivate my license Error 143 failure in accessing the license or persistence store

Question

Hi, 
 Had got my license reset a few days back due to an SSD crash on my system; now Trados is creating a new project but not opening the editor window to work in. Went through several possible workarounds and arrived at the conclusion that Trados needs to be reinstalled in order to work properly. MultiTerm also not working. Hence trying to deactivate my license, but receive the error message below. Request for assistance please. 
 
 Regards, 
 Pritha

Elisa Maxim · Answer

Pritha Bhatnagar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842078 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Unable to deactivate my license Error 143 failure in accessing the license or persistence store