Deactivation error

Question

We're running Trados Studio 2021 on Windows Server 2019. We have been adviced to deactivate our curent licenses before upgrading some of them to Studio 2022. When attempting to deactivate, we get get message: Provider error occurred, code 733. Verify Revocation failed with Error Code 210230. 
 
 I have made sure noone is using Trados (server has been restarted, and noone else were logged on at the time). 
 
 I have seached the forum. Seems many have the same problem, but there's no publicly available solution.

Elisa Maxim · Answer

Manue de la Pascua We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842241 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivation error