Hello,

This is my situation

I bought Trados Studio 2022 Freelance Plus on January 2024. Since this is "Plus" of course I got 2 slots for 1 license (extra activation).

On Jan 24, 2024 I activated 1 license in my PC and everything run well until mid February when my Windows crashed and I should have reinstalled the Windows.
However, after I reinstalled my Windows, the status of my license is still USERS 1|1*    IN USE 1|0*   AVAILABLE  0|1*   because I did not have a chance to deactivate it before my Windows crashed.

I want to deactivate the license I used in my PC with previous Windows but I could not do it.

It sounds like it is impossible, because I have been trying to deactivate this in 1 month but I keep receiving this error:
An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.

Please help me to deactivate that one license in my computer so that I can activate it in my PC with new Windows installed.

Thank you

Best regards,
Afif