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Hi, I have Trados Studio 2022 Freelance Plus, including extra activation. However, this morning one of the 2 licenses appears deactivated despite not having taken any action, and is no longer available in my Account. Could you kindly help me?
Hi, I have Trados Studio 2022 Freelance Plus, including extra activation. However, this morning one of the 2 licenses appears deactivated despite not having taken any action, and is no longer available in my Account. Could you kindly help me?
Giulia De Rosa I have observed that both activations are currently in use, so I will proceed to open a case to reset one of the activations. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842741 .
Ana Sabo | RWS Group
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