Trados Studio 2021 activating license issue

Question

Hi, 
 
 I have had activating license issues ever since I started to use a new notebook and haven't used Trados Studio 2021 since then. 
 I followed all the instructions from the link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0040006 and https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784 
 However, I could not insert the locking code into the "installation ID" field in the dialogue box, as the field was not activated. 
 
 Could you help with this? 
 I used the three-time "resetting limit" all up and have no idea what to do.

Thank you! 
 
 Sincerely, 
 Eunsuk Park

Sorin Perta · Answer

Eunsuk Park We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00842773 .

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2021 activating license issue