Hello!

As with countless other users of Trados, I opened my software today to find that my "perpetual" license is no longer active .... which of course makes no sense and should never happen:

I can't simply re-activate by copying the activation code from my account online (in this window:)

... because it's like, no longer active or something. Makes no sense. 

Also, I can't reset the activation code online here:

... because I get this message:

It seems that the huge number of other Trados user who have posted with the same problem ended up having a support ticket specifically for their problem ... leaving them unable to work for days. And these problems go back many years. 

So my question is:

1) RWS, can you please personally resolve my problem by emailing me?

2) Why in the world do perpetual licenses expire?

Thanks!