Hi, there.

I have been trying to deactivate my license installed on two computers but could not do it. I keep on getting a strange error message whose error ID is 125 as shown below:

After clicking on "Yes," no connection settings are open at all and the license continues to be activated. So, I just click on "Ok" to close the Trados Studio 2022 SR2 Product Activation dialog box and, amazingly, I get this message stating "The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product:

Once I click on "Ok," Trados indeed exits. The weird thing is that, when I try to open Trados again, I am not requested to re-activate the product because it is still activated.

I really need help with this because I am trying to uininstall one of the two licenses from a "virtual machine" (virtual computer) created via VM VirtualBox. This virtual machine is no longer working. There is an issue with the PIN created for it, so I am not being able to access it.

I really appreciate in advance any ideas to enlighten me on this.

Kind regards,

Nicolai CASTILLO