Studio 2017 Reset license and activation issues

Question

I have a license for Studio 2017 which I want to move to my new machine. I appear to have 1 main license and a space license. I was able to deactive/reset the license for the "spare" license, but in my account overview it is still showing as "0" licenses available. My main activation is in use, but I am not using it on any other machine, so this must have been a old activation that was never deactivated or reset. 
 
 I need help resetting all my licenses and activating the copy that is installed on my new computer

Elisa Maxim · Answer

Paul Kanters We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00843419 .

Elisa Maxim | RWS Group

___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

Studio 2017 Reset license and activation issues