I'm using Trados Studio 2022 and trying to update a plugin. When I click the notification in Studio to update and download the plugin, I get the following error message when I enter my RWS ID and password: "Your RWS ID is not linked to any cloud account." How can I resolve this?
Hi Daisy Waites
Your current e-mail address is not linked to any cloud account, please log in with the e-mail address you used to order the upgrade to Trados 2022.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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I find this reply unhelpful. I was able to download the plug-in update by using another email address, but that doesn't address this root cause of this issue: how can I link my email address with a cloud account?
Are you using the same email to log into Studio as the one you used in your RWS Account to purchase Studio? Elisa is suggesting you may not be and that be the cause of your problem. When you purchase Trados Studio the cloud account for Trados is normally linked to that email.
If this still makes no sense to you let us know and we'll log a case for you.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Are you using the same email to log into Studio as the one you used in your RWS Account to purchase Studio? Elisa is suggesting you may not be and that be the cause of your problem. When you purchase Trados Studio the cloud account for Trados is normally linked to that email.
If this still makes no sense to you let us know and we'll log a case for you.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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