Licence non recognize on my computer but activated

Question

Hi, 
 
 I am facing a problem with Trados 2022, that has been solved a few weeks ago for Trados 2021. 
 
 In fact, I have a problem to activate the licence on my new computer. 
 
 I am using the second licence of SDL Trados Studio 2022. 
 
 On the website it indicated me 1 licence still available. I then installed Trados on my computer, but any time I try to activate the licence on I have the following message: "Could not activate the licence - No licences are currently available for the specified activation code." 
 
 And in fact on the website no more licence is available. It says that the second licence has been activated today. 
 
 The last time one of your tecnician solved the problem connecting himself to my computer with remote control. I imagine the same thing needs to be done again. 
 
 Thank you in advance for your quick answer. 
 Best regards

Sorin Perta · Answer

Sandrine Michel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00843923 .

Trados Portfolio > 2. Licensing and Installation

Licence non recognize on my computer but activated