Cannot deactivate my Trados Studio 2019 Freelance license (with no access to the computer where it is activated)

Question

Cannot deactivate my Trados Studio 2019 Freelance license as I don't have access to the computer where my license is activated anymore. When I tried to deactivate it offline, it showed an error.Appreciate your help. Thank you.

Sorin Perta · Answer

Amarat Chaipaiboonwong We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00843966 .

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate my Trados Studio 2019 Freelance license (with no access to the computer where it is activated)