I can't deactivate Trados Studio 2017 in order to transfer my license to my new laptop

Question

I'm getting the following error message when attempting to deactivate my license: 
 "Deactivation failed. Could not revoke this license. Could not connect to the activation server." Etc. 
 I've spent over two hours on this going round in circles. I've tried the Offline Deactivation approach but I get a similar error message. I've tried resetting my license. 
 Strangely, in my RWS user account page it shows my license as being activated on today's date, yet I've had it for years. 
 It's hugely frustrating as I need to migrate to my new laptop. Hoping for a fast resolution, thanks. 
 The version I want to migrate from is: 
 SDL Trados Studio 2017 Freelance 
 SR1 - 14.1.10018.54792

Ana Sabo · Accepted Answer

Marta S We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00844188 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

I can't deactivate Trados Studio 2017 in order to transfer my license to my new laptop

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