Hallo, ich versuche sdl studio 2017 auf meinem neuen PC zu aktivieren, ich bekomme die Nachricht "es konnte keine Verbindung zum Aktivierungsserver aufgebaut werden." Ich habe eine zusätzliche Lizenz, warum kann ich das Programm nicht aktivieren?
Danke!
Hello Gérard Fesselet
Please try to activate your license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383
Thank you,
Sorin
Hi Sorin and thank you. In the window where I can fill in the "Installation ID", I get the same code prefilled for the line "Activation Code" and I cannot change it. And when I press "generate offline certificat" I get the message "installation ID not guilty". I get this in german.
Very strange inded... Thank you again
Gérard
Gérard Fesselet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00844812 .
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