Cannot deactivate the license via the portal in order to transfer it to my new computer.

Question

My old computer on which Trados Studio 2021 was installed crashed. So I was not able to deactivate my license from within the program. 
 I installed Trados Studio 2021 on my new computer, but the deactivation/resetting of the license via the portal failed. 
 I received the following error message: 
 An error has occurred 
 An email has been sent to the system support team to notify them of this error. 
 If you require support please use your support account or report the problem in the &ldquo;Licensing & Installation&rdquo; forum in the RWS Community. 
 In the meantime please try reloading / refreshing this page. 
 OOS homepage 
 Could you please tell met how to proceed?

Elisa Maxim · Answer

Herman Lassche We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00844350 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Cannot deactivate the license via the portal in order to transfer it to my new computer.

An error has occurred