My laptop died suddenly so I bought a new one and am trying to deactivate my Trados Studio 2019 freelance licence on my old laptop in order to be able to activate in on my new one.
As I can't deactivate online on my old laptop, I tried deactivating offline in my RWS account, but I continue to receive an error message after entering the deactivation ticket received by email and clicking Confirm deactivation.
Loes Hartman-Weaver We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00844449 .
Elisa Maxim | RWS Group
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Hi Elisa,
Thank you for your quick reply, I will await your message.
Hi Elisa,
Thank you for your quick reply, I will await your message.
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