I recently bought a new laptop, but I can't change my Trados freelance license to the new computer. I have deactivated the license on the old laptop, but the new one still says it is in use. Please help!

I recently bought a new laptop, but I can't change my Trados freelance license to the new computer. I have deactivated the license on the old laptop, but the new one still says it is in use. Please help!
Marjut Alho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00844607 .