Hello,
yesterday, I purchased a 12-month Trados Freelancer subscription. The order was processed normally, payment was collected, and an invoice was issued. However, the subscription doesn't have subscription date of activation and expiry date and I cannot find any code to activate the license on Trados. See screenshot:
Could you please help me?
Thank you,
Silvia
We have raised an internal case for this (00844681) and the technical team will be looking into it. The issue should get solved by the end of the day, will let you know.
Kind regards,
Elisa
Thank you very much for your help! If you need other information from my side please let me know.
Best regards,
Silvia Santagostino
The issue has been resolved. Could you please try and activate according to the steps at this link https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 and confirm whether you can use Trados now?
Thank you!
Elisa
The issue has been resolved. Could you please try and activate according to the steps at this link https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 and confirm whether you can use Trados now?
Thank you!
Elisa
Hi Elisa,
it works now. Thank you for your quick support!
Best,
Silvia
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