Hi Zarubezhneft EP 

Please see https://www.youtube.com/watch?v=AhP-Q1m9gyk Also, make sure that you are logging in using the e-mail address you used to purchase the product. Please note that some languages might not be supported https://www.rws.com/language-weaver/supported-languages/ If the problem persists, please let us know and we will submit a case with our technical team for you.

Kind regards,

Elisa

Hi Elisa,
Thanks for your prompt reply. I have followed the instructions provided in the video, but failed at the very first step: selecting a cloud-base resources. There is no pair if languages on the list to choose. I have also checked the list of support languages. My working languages are on the list. And yes, I am using the exact email address which I used when purchasing Trados.

Hi, Elisa. Hope you are doing well. Have you figured out what to do in my case?

It's been a month since I purchased Trados and yet not been able to use full functionality. It is so unfair that Trados seems so calm and indifferent to the problem I am now facing.