Blocked free trial

Question

My free trial was blocked after few days of using it and now I can't log in to Trados because all I see is Trados Studio asking me for an activation code. What should I do in this situation?

Sorin Perta · Accepted Answer

Hello Oliwia Stobiecka 
 Try the following steps: 
 
 Close Studio. 
 Go to: C:\ProgramData\Trados\Trados Studio\Studio17\Data 
 Rename the file Studio.lic, e.g. to Studio_old.lic. 
 Go to: C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit 
 Rename System folder to System_old 
 Check if Studio works again. 
 
 Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 
 Thank you, 
 Sorin

Elisa Maxim · Answer

Oliwia Stobiecka We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00845401 .

Trados Portfolio > 2. Licensing and Installation

Blocked free trial

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