License Activation problem

Question

Hello, 
 I've just bought an update frome Studio 2021 to Studio 2022. The activation process is a nightmare! First, my Trados Studio 2022 Freelance Plus doesn't recognize the activation code provided (I got a "Failed to install RMS license string. Error ID: 210150" message). I reseted my license, and tried again, but nothing workeds. Now, I'm stuck because of too many resets! I tried to find a direct support on my specific case, but SDL support is driving me nuts... because there is none! Could you help me please? Thank you.

Sorin Perta · Answer

Hanshin Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00845033 .

Trados Portfolio > 2. Licensing and Installation

License Activation problem