I am having problems activating my license for Trados Studio on a new computer, even though I deactivated it on the old one.

I am having problems activating my license for Trados Studio on a new computer, even though I deactivated it on the old one.
José_Carlos Pazos_Riaño We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00845464 .
José_Carlos Pazos_Riaño We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00845464 .