Hello
I tried to repair Studio 2017 in my computer but the Repair option did not appear and the machine uninstalled it. Now I am trying to reinstall it but an error appears saying a newer version is installed and that I must remove the other version first, but I already uninstalled it. Could you please help?
Thanks in advance
LAURA RODRÍGUEZ GÓMEZ We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00846178 .
Elisa Maxim | RWS Group
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Hello everyone,
I have the exact same problem as Laura Rodríguez posted above and receive the same message.
Could you please help me out?
I am in a bit of a rush since the problem appear in the middle of a task.
Thank you.
Looking forward to hearing from you.
Kind regards,
Ingrid Ybarra
Hello Ingrid Ybarra
Try to download and install the latest Studio 2017 installer: https://downloadcentercdn.sdl.com/tp/Trados/T2017/CUs/Studio2017SR1_CU18.zip
If you receive the same error message try to install it manually as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000002885
Thank you,
Sorin
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