Impossible to reactivate my subscription (Studio 2022 SR1)

Question

In the middle of working on a project a window is prompted for me to log in again and when I do, I get sent to the RWS website. When I close the window I get a prompt saying that the product license has been deactivated and that Trados Studio will now exit. Is there anyone who knows how to fix this ASAP?

Elisa Maxim · Answer

Sophie Verryssen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00846582 .

Elisa Maxim · Answer

Elaine Close We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00846617 .

Trados Portfolio > 2. Licensing and Installation

Impossible to reactivate my subscription (Studio 2022 SR1)

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